YOUR QUESTION. OUR SIGNAL.

Contact and customer service for your order

SENDER ENERGY customer service can help with order questions, shipping information and details shown in the shop. Use the contact form on this page or email support@sender-energy.com. Describe your question clearly so we can find the relevant information.

Which details help with an order question?

For an existing order, include the order number and the product concerned. Briefly explain whether the question concerns delivery, ordered items or another order detail. Your order confirmation contains the order number. Do not include passwords or payment account credentials in the form.

Where are delivery times and shipping costs listed?

The Payment and Shipping page lists delivery regions, costs and delivery periods. Also check the information for the individual offer. Different delivery periods may affect a combined shipment; the shipping information explains the conditions.

How do I find ingredients and directions?

Open the relevant supplement in the product catalogue. Each product page gives ingredients, quantities per serving, container size and precautions. If something is unclear, include the product name and specific question in your message. Product information does not replace individual medical advice.

Where can I start a withdrawal?

Use the withdrawal self-service. The withdrawal policy explains conditions, time limits, exceptions and return requirements. An order number helps us identify an existing order if you have a follow-up question.